Insurance Claims - FAQs

What do I do if I have an accident:

Assess the situation, obtain the other driver's details (if applicable), and report the accident to police within 24 hours if someone is injured.

What is the next step?

Contact your insurance company or broker who will talk you through the process to lodge an insurance claim. Once you receive a claim number, contact Eurotech Auto Repair Centre. Alternatively Eurotech is more than happy to help you with this process.

Can I choose which Panel Beater to use?

You as the customer have the right to choose which every repairer you wish to repair your vehicle.

How does the insurance company assess my vehicle?

You arrange to bring your vehicle into Eurotech who will assess the damage, take digital images and provide a free estimate to repair your vehicle. We then provide a copy of this to your insurance company together with photos of the damaged vehicle. Depending on which insurance company you are with, the assessor will approve repairs from the photos or may wish to view your vehicle.

When will my vehicle be repaired?

Once we have received written authorisation from your insurance company, we will order any parts required. When parts are received, we will contact you and book your vehicle in to be repaired.

How long will the repair process take and will I receive a loan vehicle?

Most major insurance companies have clauses to provide a replacement vehicle or cost towards and a replacement vehicle whilst your car is being repaired. However, Eurotech may be able to provide a courtesy vehicle for some cases.

Can I get extra private work done at the same time?

Eurotech will provide a free, no obligation quote for any extra private work which can be completed at the same time.

What happens when my vehicle is completed?

Eurotech will contact you and arrange a suitable time for collection of your
vehicle.